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Identity: Isabelle Kiel Y1717233K

Postal address: Mundaiz 8 entr., 20012 Donostia, Spain

Telephone: +34651668882




Contact :

In accordance with current legislation on the Protection of Personal Data, Gaya, Isabelle Kiel informs the user/s (the "User/s") of the Website (hereinafter, the "Website") about the Privacy Policy that will apply to the processing of personal data provided by the User either when registering on the Web by completing the registration form provided for this purpose in the same, when subscribing to the newsletter, as well as during the purchase process or in the interactions made with Gaya, Isabelle Kiel.

By providing Gaya, Isabelle Kiel with personal data, the User expressly consents, through the mechanism provided for this purpose, that Gaya, Isabelle Kiel may process such data under the terms established in this Privacy Policy, which shall constitute the legal basis for its processing.



Gaya, Isabelle Kiel may collect personal information from Platform Users through the relevant forms, i.e. name, email address, postal address and/or telephone number when the User visits the Platform, registers, places an online order or contacts

In addition, Gaya, Isabelle Kiel collects all information relating to your browsing on the Platform and your interaction with the brand.

Failure to provide certain information marked as mandatory, may mean that it is not possible to manage your registration as a user or the use of certain features or services available through the Platform.

The data voluntarily provided by the User while using the Website will be included in a file owned by Gaya, Isabelle Kiel processing for the purposes indicated in this Privacy Policy. In accordance with current legislation on the protection of personal data and, in particular, with the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, Gaya, Isabelle Kiel shall maintain the corresponding register of personal data processing activities.

Gaya, Isabelle Kiel has adopted the necessary technical and organisational measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, as far as possible and always according to the state of the art, their alteration, loss, processing or unauthorised access.



The personal data that you provide us with and those that you provide us with at any time will be included in an automated file for which Gaya, Isabelle Kiel is responsible, for the following purposes:

a) To manage your registration as a user on our Platform.

b) To develop, comply with and execute the purchase contract entered into when you have purchased products from Gaya, Isabelle Kiel

c) To inform, process, manage and send your order (and possible return) as well as the completion of the purchase contract for the products you have purchased.

d) Contact you via email, telephone calls, SMS or other equivalent electronic means of communication, in relation to updates or informative communications related to the functionalities, products or services contracted, including security updates of the Platform, provided that it is necessary or reasonable for its execution.

e) To deal with and follow up on the queries and requests that you direct to us through our Customer Service Department or on our

  f) To provide you with information about the products marketed by Gaya, Isabelle Kiel as well as any      other complementary products, including in relation to said products, the sending of future commercial and advertising offers by any available communication channel, including SMS messages to mobile phones, e-mails, etc.

g) Drawing up user profiles

h) To carry out market research and statistics on our products.



The personal data provided will be kept for as long as the business relationship or the relationship that gave rise to the processing is maintained. If you decide to cancel your personal data, they may be kept in our databases for the periods provided for by law in order to comply with tax and accounting obligations, and will be deleted once these legal periods or those applicable have expired.



In the event that you authorise your subscription to the Newsletter, we will provide you with information about our products and services by various means such as, among others, e-mail, any other equivalent means of electronic communication, such as SMS.

Subscription to the Newsletter of Gaya, Isabelle Kiel may entail the use of your personal data to provide you with personalised advertising related to our products and services through e-mails, SMS, or other electronic means of our own or third party collaborators. In order to improve the service we provide, we inform you that personal data relating to your purchases in our online and physical shops, tastes and preferences may be used for the purposes of analysis, generation of usage profiles, marketing studies, quality surveys and improvement of interaction with our customers.

If you are a registered user, you can change your preferences in relation to the sending of such commercial communications through or the functionality that may exist for this purpose on the Platform.

Likewise, you may unsubscribe through the link provided for this purpose in each of our newsletters and by following the instructions provided.



The legal basis for the processing of your data as a customer is the contractual relationship established when you have purchased products from Gaya, Isabelle Kiel and compliance with commercial, tax and accounting obligations.

The communication of offers and promotions, the sending of advertising by any means of communication, as well as the creation of profiles and the transfer of your personal data to third parties, are based on the express consent that you are asked for.



In order to offer you a quality service, Gaya, Isabelle Kiel is obliged to provide certain user data to other companies that collaborate with the provision of the service (carriers, financial institutions, courier companies, companies that send communications, profiling companies, etc.). In all cases, the data provided is strictly necessary for the specific activity to be carried out.

By accepting this Privacy Policy, you expressly authorise Gaya, Isabelle Kiel. that the personal data you provide us with may be transferred to other companies in the group or third party collaborators of Gaya, Isabelle Kiel whether they are inside or outside Spanish territory, and offer a level of protection comparable to that established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), in Organic Law 15/99 of 13 December on Personal Data Protection (LOPD), and in other current legislation on the subject.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of the same.

Gaya, Isabelle Kiel does not sell customer data to third parties under any circumstances.



Users may exercise their rights of access, rectification, deletion and opposition, as well as the limitation and portability of their data in compliance with the provisions of current data protection regulations. The exercise of these rights must be made by written communication signed by the owner of the data, indicating their address, attaching a copy of their National Identity Document or other supporting document, addressed to Gaya, Isabelle Kiel, at the e-mail address indicated in the header.

Likewise, the User may oppose the sending of commercial communications from Gaya, Isabelle Kiel and withdraw their consent without affecting the lawfulness of the processing of their personal data for other purposes.

Gaya, Isabelle Kiel informs its Users of the possibility they have to file a complaint before the Spanish Data Protection Agency in case they understand that the correct assistance has not been obtained in the exercise of the rights mentioned in the present section.

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